Terms of Service

Part A: Soleila.io Platform Terms

1. Acceptance of Terms

By accessing or using Soleila.io, a white-labeled GoHighLevel platform operated by NM Phom Services LLC DBA We Thrive Collective and DBA We Thrive HR (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the platform.

2. Description of the Service

Soleila.io provides business automation, CRM, funnel building, and workflow tools for entrepreneurs. The platform includes:

• CRM, SMS/email campaigns, booking, memberships, reviews
• Funnel and page templates
• Automation workflows
• Training resources, prompt scripts, and toolkits
• Access to the Functioning & Feral™ Hub membership
• Additional services and coaching offered through We Thrive Collective

3. Pricing

• Soleila.io Software Access: $297/month. This includes full platform access and Functioning & Feral™ Hub membership.
• Functioning & Feral™ Hub (standalone): $149/month. This is a separate membership for founders who want strategy, AI tools, and community without switching to Soleila.io.

4. No Stress Tech Guarantee & Refund Policy

We offer a 14-day refund window. To qualify, you must:

• Attend at least one Soleila.io Office Hour (held weekly on Fridays), or
• Submit a documented support request

If you cancel within 14 days and meet the above criteria, you will receive a full refund of your initial monthly payment. No refund requests will be honored after the 14-day period under any circumstances. All subsequent monthly payments are non-refundable. For full refund and cancellation terms, see the Soleila.io Refund & Cancellation Policy.

5. Results Disclaimer

Soleila.io provides platform infrastructure, tools, and resources to support your business operations. We cannot and do not guarantee specific outcomes, results, or business performance from your use of the platform. Your results depend on your own effort, implementation, and execution. All content, tools, and resources provided through Soleila.io are for operational and educational purposes only and do not constitute legal, financial, or professional advice.

6. Community Standards & Conduct-Based Termination

Soleila.io is built on a foundation of respect, dignity, and psychological safety for every client and community member. Conduct that violates these values is treated as a serious breach of our standards.

Clients whose access is terminated for conduct-related reasons forfeit their current billing period without refund and have their access revoked immediately. At the sole discretion of We Thrive Collective, termination for conduct-related violations may result in permanent ineligibility for membership or services across all We Thrive Collective and NM Phom Services LLC brands.

Conduct that may result in termination includes but is not limited to:

• Harassment, intimidation, or disrespectful treatment of staff, contractors, or other clients
• Misuse of platform tools, automations, or resources in violation of applicable laws or third-party terms of service
• Sharing, reproducing, or distributing proprietary platform content, snapshots, or builds without authorization
• Sharing login credentials or providing platform access to any unauthorized individual
• Any conduct that Soleila.io determines, in its sole discretion, to be harmful or inconsistent with our values

Annual plans terminated for conduct-related violations will receive a prorated refund for unused full months remaining in the annual term.

7. Login and Account Sharing

Your Soleila.io credentials are personal and non-transferable. Sharing your login information, access links, or credentials with any individual who has not purchased their own subscription is a material breach of these Terms and will result in immediate termination of your account without refund.

8. Intellectual Property

All snapshots, automation builds, workflows, pipelines, templates, and platform configurations developed and delivered within Soleila.io are the intellectual property of NM Phom Services LLC. Your subscription grants you a personal, non-exclusive, non-transferable license to use these assets within your Soleila.io account for your own business operations only. You may not reproduce, redistribute, resell, or share any Soleila.io proprietary assets with any third party in any format without the express written permission of We Thrive Collective. Users may not resell, redistribute, reverse engineer, or create derivative works based on Soleila.io intellectual property.

9. Optional Services

We Thrive Collective offers additional paid services to support your platform usage:

• Course Build-Outs
• Website Design & Domain Maintenance
• Community Setup
• Advanced Tech Support (funnels, automations, campaigns)
• Ongoing Account Management

All service details and pricing are listed on our Services page. Turnaround times vary and will be scoped per project. Custom services are non-refundable once work has started or is delivered.

10. Payment, Non-Payment & Account Suspension

Payment is processed via Stripe. A 4% credit card processing fee applies to all transactions. Subscriptions auto-renew unless canceled before your renewal date. Annual plans are billed once and are non-refundable unless under the conduct-based termination clause in Section 6.

If a payment fails or your account becomes delinquent, your Soleila.io account will be locked immediately. Your billing window does not pause or extend during any period of locked access. Access will be reinstated once the outstanding payment has been successfully processed.

After 90 days of non-payment or inactivity, your account will be permanently deleted along with all associated content, templates, campaigns, and automations. Soleila.io is not responsible for backing up your content prior to deletion.

11. Account Migration to Your Own GoHighLevel Account

If you choose to cancel your Soleila.io subscription and would like to continue using your account assets independently, you may request a migration of your account to your own GoHighLevel account for a flat fee of $500, payable in full prior to migration work beginning.

What Is Included

• Transfer of all snapshots built within your Soleila.io account
• Transfer of all automation builds developed within your account

What Is Not Included

• Access to any Soleila.io AI tools, which remain the proprietary property of NM Phom Services LLC
• Reconnection of any Make.com or Zapier integrations, which must be reconfigured independently on your new account
• A handoff call or ongoing technical support
• Any platform features, resources, or assets not built within your specific account

Migration must be requested before your cancellation is processed or within the 90-day data retention window, whichever comes first. Migration requests submitted after your data has been deleted cannot be fulfilled.

12. Data Handling & Account Cancellation

You are responsible for backing up your data prior to cancellation. Upon cancellation, your account will remain accessible through the end of your current paid billing period. After that period, your account will be locked. All account data, assets, and automations will be permanently deleted after 90 days of non-payment or inactivity. No refunds for mid-month cancellations unless otherwise stated.

13. Platform Use & Limitations

Soleila.io is built on GoHighLevel. Some limitations may apply based on platform capabilities. Service delivery and uptime are subject to third-party performance.

14. Age Requirement

You must be at least 18 years old to use Soleila.io. We do not knowingly collect or solicit data from anyone under the age of 18.

Part B: Done-For-You Services & Onboarding Terms

1. DFY Services Overview

Done-For-You (DFY) Services are custom projects scoped to your specific business needs. We handle the setup, configuration, and build-out while you focus on running your business.

1.1 Service Scope & Deliverables

Each DFY Service project will have clearly defined deliverables outlined during onboarding. Custom scopes are defined in writing with each client. Standard DFY Services are labeled on our website with specific descriptions and pricing.

1.2 Timeline & Project Start

Work does not begin until you have submitted all required assets and information. Timelines are project-based and communicated during initial onboarding. If you delay in providing assets or responding to requests, your project will pause automatically.

1.3 Inactivity Freeze

If 30 days pass with no activity or response from you, your account will be automatically frozen. To resume work, your account must be brought current on all payments and communications.

1.4 Payment Requirements

All payments, including invoices and subscriptions, must remain current for work to continue. If any payment lapses, work will pause immediately until your account is brought current. A 4% credit card processing fee applies to all transactions processed by card. Invoices are due within 14 days of receipt (Net 14). A $25 late fee applies if payment is more than 5 days overdue, with an additional $25 fee added every 30 days past due. Late fees are capped at $100 per transaction.

1.5 Revision Policy

DFY Services include two rounds of revisions. Revisions must be requested within 2 weeks of project delivery. Additional revisions or scope changes beyond the included rounds are billed at $250/hour.

1.6 Third-Party Costs

Third-party costs (fonts, stock photos, plugins, Zapier integrations, OpenAI token usage, etc.) may apply and will be communicated to you before purchase. You will be rebilled at cost. Integrations carry a 5% administrative margin.

1.7 Creative Assets

We do not provide creative asset design. You are responsible for providing copy, logos, images, and design specifications. If you need help sourcing a designer, we can provide referrals to trusted professionals.

1.8 Non-Refundable Policy

Refunds are not offered once work begins. We invest time and resources immediately upon project start, so all payments are final.

1.9 Ownership of Deliverables

All materials created through DFY Services (custom configurations, automations, templates, copy edits) remain your intellectual property within your Soleila.io subaccount. We retain no rights to reuse or repurpose these materials outside your subaccount.

1.10 Support & Handoff

Upon project completion, we will provide training on how to use and maintain your new setup. One round of follow-up support is included within 2 weeks of handoff at no additional cost. Additional support beyond this window is billed at $250/hour.

1.11 Dispute Resolution

Any disputes regarding DFY Services will first go through mediation in Collin County, Texas.

2. DFY Onboarding Overview

DFY Onboarding is our comprehensive setup service to get you activated and running on Soleila.io as quickly as possible. This includes platform configuration, initial campaign setup, and foundational training.

2.1 30-Day Activation Guarantee

We guarantee you will be fully activated and operational on Soleila.io within 30 days of your enrollment, provided you meet all submission and communication requirements. This guarantee applies to DFY Onboarding only, not to other DFY Services.

2.2 Onboarding Scope

DFY Onboarding includes platform setup, initial CRM configuration, campaign templates, training sessions, and introductory materials. Specific deliverables will be outlined during your onboarding call.

2.3 Asset Submission Requirements

Work cannot begin until you have provided all required assets: business information, branding guidelines, copy, email lists (if applicable), and any custom integrations you need.

2.4 Timeline & Milestones

Onboarding will be broken into phases with specific milestones. Your timely response to requests is critical to meeting the 30-day activation timeline.

2.5 Revision Policy for Onboarding

DFY Onboarding includes one round of revisions. Additional revisions or scope changes are billed at $250/hour.

2.6 Training & Support

Training is provided during the onboarding process. Two group office hours per month are included as ongoing support after your activation.

2.7 Payment Terms for Onboarding

DFY Onboarding deposits are non-refundable and indicate allocation of time and resources. Final payment is due upon completion. A 4% credit card processing fee applies to all card transactions. If you do not remain current on payments, your onboarding will pause and the 30-day activation guarantee will be voided.

Part C: General Services Terms

1. Overview

We Thrive Collective and NM Phom Services LLC provide business and technology solutions, including course and community setup, website design and hosting, sales funnels, custom AI assistant development, CRM and email marketing builds, and other strategic services designed to support growing entrepreneurs and businesses.

2. Services & Deliverables

Services may be custom-scoped or delivered as standardized packages clearly labeled on our website. Timelines for delivery are project-based and outlined during onboarding. Standard services will include descriptions and pricing; custom scopes will be defined in writing with each client.

Examples of Deliverables:

• Course and Community Setup
• CRM configuration and automation
• Email campaigns and templates
• Funnel and landing page builds
• Website design, maintenance, and hosting
• Custom-trained AI Assistants using OpenAI, Anthropic (Claude), and Google (Gemini) APIs

3. Community Standards & Conduct

We Thrive Collective is built on a foundation of respect, dignity, and psychological safety for every client. Conduct that violates these values is treated as a serious breach of our standards and may result in immediate termination of services without refund. At the sole discretion of We Thrive Collective, termination for conduct-related violations may result in permanent ineligibility for services across all We Thrive Collective and NM Phom Services LLC brands.

4. Ownership & Confidentiality

All materials provided by the client (videos, copy, assets) are owned by the client. NM Phom Services LLC will not reproduce or reuse materials outside the client’s Soleila.io subaccount. Confidentiality agreements and NDAs are available upon request. We Thrive Collective reserves the right to refuse service for ethical or moral concerns.

5. Payments & Deposits

Deposits: All deliverables require a non-refundable deposit to initiate work. Deposits indicate allocation of time and resources.

Final Payment: Due upon completion of the project.

Payment Plans: Available upon request.

Credit Card Processing Fee: A 4% credit card processing fee applies to all card transactions.

No Refunds: No refunds will be made on collected payments. Future payments may be canceled at our discretion.

Late Fees: $25 if payment is 5+ days late; additional $25 every 30 days, capped at $100 per transaction.

Minimum Commitment: Some services require a 6-month minimum commitment. See specific service listings.

6. Refunds & Cancellations

Deposits are non-refundable. Refunds are not granted on completed or in-progress services unless explicitly stated. Cancellations require 60 days’ written notice unless otherwise stated in your service agreement. Custom AI Assistants are non-refundable once development has begun.

7. AI Assistant Specific Terms

AI Assistants are custom-built by We Thrive Collective using APIs from Anthropic (Claude), OpenAI, and Google (Gemini), depending on the scope of the project. Clients are responsible for their own platform accounts and any API fees incurred. These tools are for brainstorming and operational support only — not legal, medical, or business advice. Misuse or unethical deployment may result in the assistant being deactivated without refund.

8. Hosting, Data, & Platform Use

Clients using Soleila.io subaccounts must manage and back up their own data. All subaccount data will be locked upon non-payment and permanently deleted after 90 days of non-payment or cancellation. Upon cancellation, all services and assets will be removed from our hosting platform unless otherwise negotiated. Monthly services may include text/call usage charges billed in arrears.

9. Revisions & Support

One round of revisions is included within 2 weeks of project handover. Ongoing support is available based on the package selected. Additional revisions, updates, or scope changes beyond what is included are billed at $250/hour.

Part D: AI Assistants Terms & Conditions

1. Overview

The AI Assistants (“Assistants”) created by We Thrive Collective are individual digital tools available for subscription. Each Assistant is powered by APIs from Anthropic (Claude), OpenAI, and/or Google (Gemini), depending on the specific tool, and is strategically trained by We Thrive Collective to support brainstorming, content development, and digital workflows. These Assistants are not intended to replace professional guidance or provide legally binding advice. By subscribing, you agree to these Terms and acknowledge your responsibility for all outcomes generated by their use.

2. Intended Use & Scope

These Assistants are designed as creative thinking companions to help spark ideas, outline strategies, and clarify messaging or systems. They do not provide business, financial, legal, or medical advice. You are solely responsible for evaluating and acting on any outputs. No content should be relied upon as professional or factual guidance.

3. Digital Delivery & Licensing

Each Assistant is delivered via chat-based interaction with no physical component. Your purchase grants you a personal, non-transferable license to use the Assistant during your subscription term. You may not share, resell, clone, or distribute the content, access, or trained structure of these Assistants.

4. Subscription Model & Payments

Assistants are sold individually on a subscription basis (monthly or otherwise noted at time of purchase). A 4% credit card processing fee applies to all card transactions. Cancel anytime to stop future billing. Access will be revoked at the end of your current billing period. No refunds are offered unless otherwise specified at time of purchase or where required by law.

5. Platform Use & Technology

Assistants are powered by APIs from Anthropic (Claude), OpenAI, and/or Google (Gemini) and hosted on platforms appropriate to each tool. You are responsible for ensuring you can access and use the underlying tech platform. We Thrive Collective is not liable for outages, changes, or limitations imposed by Anthropic, OpenAI, Google, or any related platform. Live sessions and calls associated with AI Assistant delivery may be transcribed using Tactiq for accessibility purposes. See the Shared Legal section for full transcription and recording terms.

6. AI Outputs & Limitations

Outputs are AI-generated and may include errors, outdated information, or unintentional bias. You agree not to use outputs for unlawful, harmful, or deceptive purposes. You accept full responsibility for all use of outputs and agree to verify all critical content independently.

7. Affiliate Tools & Recommendations

From time to time, Assistants may recommend tools or platforms using affiliate links. We Thrive Collective may earn commissions, but always prioritizes ethical, cost-conscious recommendations. You are never required to purchase a recommended tool to use your Assistant.

8. Termination & Misuse

We reserve the right to revoke access without refund if you misuse the Assistants, attempt to reverse-engineer them, violate laws, or breach these Terms.

9. Intellectual Property

All custom prompt engineering, training, and instructional materials are the intellectual property of We Thrive Collective. You may use outputs for your own business or personal development but may not repackage or resell Assistant structures or flows.

10. Disclaimers

These Assistants are offered “as-is” with no warranties or guarantees. We Thrive Collective disclaims all liability for decisions made or actions taken based on Assistant outputs.

Shared Legal Sections

The following terms apply to all parts and services described above.

Privacy Policy

Your use of any We Thrive Collective or NM Phom Services LLC service is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy governs how we collect, use, store, and protect your personal information, including information processed through third-party AI tools, transcription tools, and automation platforms. You can review the full Privacy Policy at we-thrive-collective.com/privacy-policy.

Recordings, Transcripts, and Likeness

We Thrive Collective may record live calls, coaching sessions, community events, and any other programming hosted as part of your membership, subscription, or service engagement. By purchasing access and participating in any live session, you acknowledge and agree that sessions may be recorded and that recordings may be made available to other members as replays or used internally for program delivery and business operations.

If you do not wish to appear in recordings, you may opt out by turning off your camera and microphone or by not attending live sessions. Attendance at any live session constitutes your acknowledgment of and consent to this recording policy.

Transcription for Accessibility. We Thrive Collective uses Tactiq, a third-party transcription tool, to generate transcripts of calls and sessions we attend or host. This is an accessibility accommodation that supports how we operate as a neurodivergent-led business. Transcripts are used for internal purposes including session notes, program development, and accessibility support. They are not sold or shared with third parties outside of the processors named in our Privacy Policy. If you do not wish to be transcribed during a live session, you may turn off your camera and microphone or contact us in advance at hello@nmpservices.org.

Use of Likeness, Voice, and Content. By participating in any program, live call, or community space hosted by We Thrive Collective, you grant We Thrive Collective a non-exclusive, royalty-free, worldwide license to use your name, voice, image, likeness, and any content you contribute — including written posts, testimonials, and recorded participation — for purposes including but not limited to marketing, program promotion, educational examples, and business operations, in any media format now known or hereafter developed. You retain ownership of your own content. This license does not transfer ownership — it grants We Thrive Collective the right to use it in the ways described above.

Testimonials and Written Content. If you share a testimonial, result, win, or written reflection — whether in a community space, via direct message, email, or any other channel — you grant We Thrive Collective permission to use that content for marketing and educational purposes. Where possible, we will notify you before use. You may request that a specific testimonial or piece of content not be used by contacting us directly at hello@nmpservices.org.

Waiver of Approval Rights. You waive any right to review, approve, or receive compensation for We Thrive Collective’s use of your likeness, voice, image, or content as described in this section, except where prohibited by applicable law.

Opt-Out of Future Use. If you would like to request that specific content, recordings, or uses of your likeness be removed from active marketing use going forward, you may contact us at hello@nmpservices.org. We will honor reasonable requests on a case-by-case basis. Note that content already distributed or published may not be fully retrievable.

Indemnification

You agree to indemnify, defend, and hold harmless NM Phom Services LLC, its officers, employees, agents, and affiliates, from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of our Services, platform, or deliverables, or your violation of these Terms, including but not limited to compliance with email marketing laws, GDPR, or other regulations.

Limitation of Liability

In no event shall NM Phom Services LLC be liable for indirect, incidental, special, or consequential damages, including business loss, project delays, or third-party technology issues. Total liability shall not exceed the amount paid by the user in the previous 12 months.

Force Majeure

We are not liable for any failure or delay in performance due to events beyond our control, including but not limited to acts of God, natural disasters, governmental actions, internet service disruptions, or third-party platform outages.

Dispute Resolution

All disputes shall first be addressed through mediation in the State of Texas. If unresolved, disputes will fall under the jurisdiction of courts located in Collin County, Texas. By using our Services, you waive your right to participate in class actions or jury trials.

Modifications to Terms

We Thrive Collective reserves the right to modify these Terms at any time. Updates will be posted on our website with a revised effective date and communicated to active clients and members. Continued use of our Services or platform constitutes acceptance of the revised Terms.

Contact

For questions or concerns about these Terms, contact us at: hello@nmpservices.org

Last Updated: June 27, 2026