Terms of Service

Part A: Soleila.io Platform Terms

1. Acceptance of Terms

By accessing or using Soleila.io, a white-labeled GoHighLevel platform operated by NM Phom Services LLC DBA We Thrive Collective and DBA We Thrive HR (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the platform.

2. Description of the Service

Soleila.io provides business automation, CRM, funnel building, and workflow tools for entrepreneurs. The platform includes:

• CRM, SMS/email campaigns, booking, memberships, reviews
• Funnel and page templates
• Automation workflows
• Training resources, prompt scripts, and toolkits
• Access to the Functioning & Feral™ Hub membership
• Additional services and coaching offered through We Thrive Collective

3. Pricing

• Soleila.io Software Access: $297/month. This includes full platform access and Functioning & Feral™ Hub membership.
• Functioning & Feral™ Hub (standalone): $149/month. This is a separate membership for founders who want strategy, AI tools, and community without switching to Soleila.io.

4. No Stress Tech Guarantee & Refund Policy

We offer a 14-day refund window. To qualify, you must:

• Attend at least one Soleila.io Office Hour (held weekly on Fridays), or
• Submit a documented support request

If you cancel within 14 days and meet the above criteria, you’ll receive a full refund.

5. Community Guidelines & Cancellation for Conduct

We are committed to holding space for clients with care, clarity, and respect. If any client engages in abusive, vulgar, or hostile behavior toward team members or the community:

• We Thrive Collective reserves the right to cancel your account immediately.
• Monthly plans will not be refunded for remaining days.
• Annual plans will be refunded for all unused full months (e.g., canceled Sept 10 = refund for Oct+).

6. Optional Services

We Thrive Collective offers additional paid services to support your platform usage:

• Course Build-Outs
• Website Design & Domain Maintenance
• Community Setup
• Advanced Tech Support (funnels, automations, campaigns)
• Ongoing Account Management

All service details and pricing are listed on our Services page. Turnaround times vary and will be scoped per project.

7. Data Handling & Account Cancellation

You are responsible for backing up your data prior to cancellation. Upon cancellation, your data will be deleted within 72 hours. No refunds for mid-month cancellations unless otherwise stated.

8. Payment, Non-Payment & Account Suspension

Payment is processed via Stripe. Subscriptions auto-renew unless canceled before your renewal date. Annual plans are billed once and are non-refundable unless under Clause 5. If a payment fails or your account becomes delinquent, your Soleila.io account will be frozen. You may request a freeze (pause) on your account for up to 90 days. During this time, you will not have access to platform features, but your data will be retained. After 90 days of non-payment or inactivity, your account will be permanently deleted along with all associated content, templates, campaigns, and automations.

9. Platform Use & Limitations

Soleila.io is built on GoHighLevel. Some limitations may apply based on platform capabilities. Service delivery and uptime are subject to third-party performance.

10. Age Requirement

You must be at least 18 years old to use Soleila.io. We do not knowingly collect or solicit data from anyone under the age of 18.

11. License and Use Restrictions

Users are granted a limited, non-exclusive, non-transferable license to use the platform and its content solely for their business operations. Users may not resell, redistribute, reverse engineer, or create derivative works based on Soleila.io intellectual property.

Part B: Done-For-You Services & Onboarding Terms

1. DFY Services Overview

Done-For-You (DFY) Services are custom projects scoped to your specific business needs. We handle the setup, configuration, and build-out while you focus on running your business.

1.1 Service Scope & Deliverables

Each DFY Service project will have clearly defined deliverables outlined during onboarding. Custom scopes are defined in writing with each client. Standard DFY Services are labeled on our website with specific descriptions and pricing.

1.2 Timeline & Project Start

Work does not begin until you have submitted all required assets and information. Timelines are project-based and communicated during initial onboarding. If you delay in providing assets or responding to requests, your project will pause automatically.

1.3 Inactivity Freeze

If 30 days pass with no activity or response from you, your account will be automatically frozen. To resume work, your account must be brought current on all payments and communications.

1.4 Payment Requirements

All payments, including invoices and subscriptions, must remain current for work to continue. If any payment lapses, work will pause immediately until your account is brought current.

1.5 Revision Policy

DFY Services include two rounds of revisions. Revisions must be requested within 2 weeks of project delivery. Additional revisions beyond the included rounds will incur a $30 fee per revision round.

1.6 Third-Party Costs

Third-party costs (fonts, stock photos, plugins, Zapier integrations, OpenAI token usage, etc.) may apply and will be communicated to you before purchase. You will be rebilled at cost. Integrations carry a 5% administrative margin.

1.7 Creative Assets

We do not provide creative asset design. You are responsible for providing copy, logos, images, and design specifications. If you need help sourcing a designer, we can provide referrals to trusted professionals.

1.8 Non-Refundable Policy

Refunds are not offered once work begins. We invest time and resources immediately upon project start, so all payments are final.

1.9 Ownership of Deliverables

All materials created through DFY Services (custom configurations, automations, templates, copy edits) remain your intellectual property within your Soleila.io subaccount. We retain no rights to reuse or repurpose these materials outside your subaccount.

1.10 Support & Handoff

Upon project completion, we will provide training on how to use and maintain your new setup. One round of follow-up support is included within 2 weeks of handoff at no additional cost.

1.11 Dispute Resolution

Any disputes regarding DFY Services will first go through mediation in Collin County, Texas.

2. DFY Onboarding Overview

DFY Onboarding is our comprehensive setup service to get you activated and running on Soleila.io as quickly as possible. This includes platform configuration, initial campaign setup, and foundational training.

2.1 30-Day Activation Guarantee

We guarantee you will be fully activated and operational on Soleila.io within 30 days of your enrollment, provided you meet all submission and communication requirements. This guarantee applies to DFY Onboarding only, not to other DFY Services.

2.2 Onboarding Scope

DFY Onboarding includes platform setup, initial CRM configuration, campaign templates, training sessions, and introductory materials. Specific deliverables will be outlined during your onboarding call.

2.3 Asset Submission Requirements

Work cannot begin until you have provided all required assets: business information, branding guidelines, copy, email lists (if applicable), and any custom integrations you need.

2.4 Timeline & Milestones

Onboarding will be broken into phases with specific milestones. Your timely response to requests is critical to meeting the 30-day activation timeline.

2.5 Revision Policy for Onboarding

DFY Onboarding includes one round of revisions. Additional revisions will incur a $30 fee per round.

2.6 Training & Support

Training is provided during the onboarding process. Two group office hours per month are included as ongoing support after your activation.

2.7 Payment Terms for Onboarding

DFY Onboarding deposits are non-refundable and indicate allocation of time and resources. Final payment is due upon completion. If you do not remain current on payments, your onboarding will pause and the 30-day activation guarantee will be voided.

Part C: General Services Terms

1. Overview

We Thrive Collective and NM Phom Services LLC provide business and technology solutions, including course and community setup, website design and hosting, sales funnels, custom AI assistant development, CRM and email marketing builds, and other strategic services designed to support growing entrepreneurs and businesses.

2. Services & Deliverables

Services may be custom-scoped or delivered as standardized packages clearly labeled on our website. Timelines for delivery are project-based and outlined during onboarding. Standard services will include descriptions and pricing; custom scopes will be defined in writing with each client.

Examples of Deliverables:

• Course and Community Setup
• CRM configuration and automation
• Email campaigns and templates
• Funnel and landing page builds
• Website design, maintenance, and hosting
• Custom-trained AI Assistants using OpenAI’s API

3. Ownership & Confidentiality

All materials provided by the client (videos, copy, assets) are owned by the client. NM Phom Services LLC will not reproduce or reuse materials outside the client’s Soleila.io subaccount. Confidentiality agreements and NDAs are available upon request. We Thrive Collective reserves the right to refuse service for ethical or moral concerns.

4. Payments & Deposits

Deposits: All deliverables require a non-refundable deposit to initiate work. Deposits indicate allocation of time and resources.

Final Payment: Due upon completion of the project.

Payment Plans: Available upon request.

No Refunds: No refunds will be made on collected payments. Future payments may be canceled at our discretion.

Late Fees: $25 if payment is 5+ days late; additional $25 every 30 days, capped at $100 per transaction.

Minimum Commitment: Some services require a 6-month minimum commitment. See specific service listings.

5. Refunds & Cancellations

Deposits are non-refundable. Refunds are not granted on completed or in-progress services unless explicitly stated. Cancellations require 60 days’ written notice unless otherwise stated in your service agreement. Custom AI Assistants are non-refundable once development has begun.

6. AI Assistant Specific Terms

AI Assistants are trained with OpenAI’s API and are custom-built by We Thrive Collective. Clients are responsible for their own OpenAI accounts and any API fees incurred. These tools are for brainstorming and operational support only—not legal, medical, or business advice. Misuse or unethical deployment may result in the assistant being deactivated.

7. Hosting, Data, & Platform Use

Clients using Soleila.io subaccounts must manage and back up their own data. All subaccount data will be deleted 90 days after non-payment or cancellation. Upon cancellation, all services and assets will be removed from our hosting platform unless otherwise negotiated. Monthly services may include text/call usage charges billed in arrears.

8. Revisions & Support

One round of revisions is included within 2 weeks of project handover. Ongoing support is available based on the package selected. Additional revisions or updates (e.g., AI Assistant updates) may incur a $30 fee.

Part D: AI Assistants Terms & Conditions

1. Overview

The AI Assistants (“Assistants”) created by We Thrive Collective are individual digital tools available for subscription. Each Assistant is powered by OpenAI’s API and strategically trained by We Thrive Collective to support brainstorming, content development, and digital workflows. These Assistants are not intended to replace professional guidance or provide legally binding advice. By subscribing, you agree to these Terms and acknowledge your responsibility for all outcomes generated by their use.

2. Intended Use & Scope

These Assistants are designed as creative thinking companions to help spark ideas, outline strategies, and clarify messaging or systems. They do not provide business, financial, legal, or medical advice. You are solely responsible for evaluating and acting on any outputs. No content should be relied upon as professional or factual guidance.

3. Digital Delivery & Licensing

Each Assistant is delivered via chat-based interaction with no physical component. Your purchase grants you a personal, non-transferable license to use the Assistant during your subscription term. You may not share, resell, clone, or distribute the content, access, or trained structure of these Assistants.

4. Subscription Model & Payments

Assistants are sold individually on a subscription basis (monthly or otherwise noted at time of purchase). Cancel anytime to stop future billing. Access will be revoked at the end of your current billing period. No refunds are offered unless otherwise specified at time of purchase or where required by law.

5. Platform Use & Technology

All Assistants are powered by OpenAI’s API and hosted on platforms such as ChatGPT or similar services. You are responsible for ensuring you can access and use the underlying tech platform. We Thrive Collective is not liable for outages, changes, or limitations imposed by OpenAI or related platforms.

6. AI Outputs & Limitations

Outputs are AI-generated and may include errors, outdated information, or unintentional bias. You agree not to use outputs for unlawful, harmful, or deceptive purposes. You accept full responsibility for all use of outputs and agree to verify all critical content independently.

7. Affiliate Tools & Recommendations

From time to time, Assistants may recommend tools or platforms using affiliate links. We Thrive Collective may earn commissions, but always prioritizes ethical, cost-conscious recommendations. You are never required to purchase a recommended tool to use your Assistant.

8. Termination & Misuse

We reserve the right to revoke access without refund if you misuse the Assistants, attempt to reverse-engineer them, violate laws, or breach these Terms.

9. Intellectual Property

All custom prompt engineering, training, and instructional materials are the intellectual property of We Thrive Collective. You may use outputs for your own business or personal development but may not repackage or resell Assistant structures or flows.

10. Disclaimers

These Assistants are offered “as-is” with no warranties or guarantees. We Thrive Collective disclaims all liability for decisions made or actions taken based on Assistant outputs.

Shared Legal Sections

The following terms apply to all parts and services described above.

Indemnification

You agree to indemnify, defend, and hold harmless NM Phom Services LLC, its officers, employees, agents, and affiliates, from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of our Services, platform, or deliverables, or your violation of these Terms, including but not limited to compliance with email marketing laws, GDPR, or other regulations.

Limitation of Liability

In no event shall NM Phom Services LLC be liable for indirect, incidental, special, or consequential damages, including business loss, project delays, or third-party technology issues. Total liability shall not exceed the amount paid by the user in the previous 12 months.

Force Majeure

We are not liable for any failure or delay in performance due to events beyond our control, including but not limited to acts of God, natural disasters, governmental actions, or internet service disruptions.

Dispute Resolution

All disputes shall first be addressed through mediation in the State of Texas. If unresolved, disputes will fall under the jurisdiction of courts located in Collin County, Texas. By using our Services, you waive your right to participate in class actions or jury trials.

Modifications to Terms

We Thrive Collective reserves the right to modify these Terms at any time. Continued use of our Services or platform constitutes acceptance of the revised Terms.

Contact

For questions or concerns about these Terms, contact us at: hello@nmpservices.org

Last Updated: March 31, 2026