We Thrive Collective Refund & Cancellation Policies

We built this policy the same way we build our systems: with actual thought behind it, not copy-paste defaults.

Each offer has its own terms because each offer has a different structure. A monthly membership and a done-for-you build-out don’t carry the same risk on either side, so they don’t have the same policy. Read the section that applies to you. If something isn’t clear, ask before you purchase

Soleila.io — Refund & Cancellation Policy

Effective Date: June 27, 2026

1. Overview

At Soleila.io, we are committed to providing powerful tools, clear guidance, and a no-stress tech experience for every client. This policy outlines your rights and responsibilities regarding refunds, cancellations, data, and access. We believe in fairness, transparency, and honoring your time and investment.

By purchasing access to Soleila.io, you acknowledge and agree to the terms set forth in this policy.

2. 14-Day No Stress Tech Guarantee

We stand behind Soleila.io and want you to feel confident from day one. If you are not satisfied within the first 14 days of your initial subscription, you may request a full refund of your initial monthly payment.

To Qualify

  • You must request your refund within 14 days of your initial subscription date.
  • You must have attended at least one Friday “No Stress Tech” Office Hour, or submitted a documented request for technical support within the 14-day window.
  • Refund requests that do not meet both conditions will not be honored.

What Is Not Covered

  • Refund requests submitted after the 14-day period will not be considered under any circumstances.
  • Subsequent monthly payments are non-refundable.
  • The 14-day guarantee applies to your initial subscription only and does not reset upon plan changes or upgrades.

3. No Refund Policy After the Guarantee Period

After the 14-day guarantee period has passed, all payments are non-refundable. This includes:

  • Monthly subscription payments
  • Payments made during any period of limited or non-use of the platform
  • Payments made during any period of suspended access due to non-payment

Cancellation of your subscription stops future billing but does not entitle you to a refund for any portion of the current billing period.

4. Results Disclaimer

Soleila.io provides platform infrastructure, tools, and resources to support your business operations. We cannot and do not guarantee specific outcomes, results, or business performance from your use of the platform. Your results depend on your own effort, implementation, and execution.

All content, tools, and resources provided through Soleila.io are for operational and educational purposes only and do not constitute legal, financial, or professional advice.

5. Failed Payment Protocol

Soleila.io is a subscription-based platform. The following applies in the event of a failed or declined payment:

  • Access to the platform, including all tools, automations, workflows, and resources, will be suspended immediately upon payment failure.
  • Your billing window does not pause or extend as a result of suspended access.
  • Access will be reinstated once the outstanding payment has been successfully processed.
  • If you experience a payment issue, please contact us at hello@nmpservices.org as soon as possible for assistance.
  • Soleila.io reserves the right to cancel your subscription for non-payment after a reasonable period at our sole discretion.

6. Bundled Accounts

If you joined the Functioning & Feral Membership as part of a bundled Soleila.io subscription and cancel your Soleila.io account:

  • Your Functioning & Feral Membership will automatically revert to the standard rate of $149/month starting the next full billing cycle.
  • Refunds apply only to the Soleila.io portion of your payment if requested within the 14-day guarantee window and all applicable conditions are met.
  • The Functioning & Feral Membership portion of any bundled payment remains non-refundable.

7. Annual Plans

For clients on an annual subscription:

  • No refunds will be issued for annual subscriptions except in the case of account termination for conduct-related violations, as outlined in Section 8.
  • In the event of a conduct-based termination, a prorated refund will be issued for unused full months remaining in your annual term.
  • Example: If your account is terminated on September 10, you will not receive a refund for September but will be refunded for October through the end of your annual term.

8. Community Standards and Conduct-Based Termination

Soleila.io is built on a foundation of respect, dignity, and psychological safety for every client and community member. Conduct that violates these values is treated as a serious breach of our standards.

Clients whose access is terminated for conduct-related reasons forfeit their current billing period without refund and have their access revoked immediately. At the sole discretion of We Thrive Collective, termination for conduct-related violations may result in permanent ineligibility for membership or services across all We Thrive Collective and NM Phom Services LLC brands.

Conduct that may result in termination includes but is not limited to:

  • Harassment, intimidation, or disrespectful treatment of staff, contractors, or other clients
  • Misuse of platform tools, automations, or resources in violation of applicable laws or third-party terms of service
  • Sharing, reproducing, or distributing proprietary platform content, snapshots, or builds without authorization
  • Sharing login credentials or providing platform access to any unauthorized individual
  • Any conduct that Soleila.io determines, in its sole discretion, to be harmful or inconsistent with our values

9. Login and Account Sharing

Your Soleila.io credentials are personal and non-transferable. Sharing your login information, access links, or credentials with any individual who has not purchased their own subscription is a material breach of this policy and will result in immediate termination of your account without refund.

10. Intellectual Property

All snapshots, automation builds, workflows, pipelines, templates, and platform configurations developed and delivered within Soleila.io are the intellectual property of NM Phom Services LLC. Your subscription grants you a personal, non-exclusive, non-transferable license to use these assets within your Soleila.io account for your own business operations only.

You may not reproduce, redistribute, resell, or share any Soleila.io proprietary assets with any third party in any format without the express written permission of We Thrive Collective.

11. Account Migration to Your Own GoHighLevel Account

If you choose to cancel your Soleila.io subscription and would like to continue using your account assets independently, you may request a migration of your account to your own GoHighLevel account.

What Is Included in the Migration

  • Transfer of all snapshots built within your Soleila.io account
  • Transfer of all automation builds developed within your account

What Is Not Included

  • Access to any Soleila.io AI tools, which remain the proprietary property of NM Phom Services LLC
  • Reconnection of any Make.com or Zapier integrations — these must be reconfigured independently on your new account
  • A handoff call or ongoing technical support
  • Any platform features, resources, or assets not built within your specific account

Migration Fee and Timing

  • Account migration is available for a flat fee of $500, payable in full prior to migration work beginning.
  • Migration must be requested before your cancellation is processed or within the 90-day data retention window, whichever comes first.
  • Migration requests submitted after your data has been deleted cannot be fulfilled.

12. Optional Services

Custom services such as funnel builds, course setup, or advanced tech support are non-refundable once work has started or is delivered. These services are governed by the terms outlined at the time of purchase or in any applicable service agreement.

13. Account Cancellation

You may cancel your Soleila.io subscription at any time through your account dashboard or by emailing hello@nmpservices.org.

  • Cancellation stops future billing immediately.
  • No partial refunds will be issued for mid-cycle cancellations unless falling within the 14-day guarantee window and all conditions are met.
  • Access to the platform will continue through the end of your current paid billing period.

14. Data Deletion Policy

Upon cancellation or after 90 days of non-payment, the following applies:

  • All account data, assets, automations, and configurations will be permanently deleted.
  • Soleila.io is not responsible for backing up your content prior to deletion.
  • Deleted data cannot be recovered. It is your responsibility to export or migrate any data you wish to retain before cancellation is processed.
  • If you wish to migrate your account assets prior to deletion, see Section 11 for migration options and fees.

15. Modifications to This Policy

Soleila.io reserves the right to update or modify this policy at any time. Updates will be posted on our website with a revised effective date and will be communicated to active clients. Continued use of the platform following notice of changes constitutes acceptance of the updated policy.

16. Governing Law

This policy is governed by the laws of the State of Texas. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Collin County, Texas. If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

To request a refund, initiate a migration, or ask questions about this policy, please contact us at:

Soleila.io / NM Phom Services LLC
Email: hello@nmpservices.org

Functioning & Feral Membership — Refund & Cancellation Policy

Effective Date: June 27, 2026

1. Overview

At We Thrive Collective, we are committed to supporting your growth, clarity, and consistency through the Functioning & Feral Membership. This policy outlines your rights and responsibilities regarding refunds, cancellations, access, and conduct. We believe in fairness, transparency, and honoring your time and investment.

By purchasing access to the Functioning & Feral Membership, you acknowledge and agree to the terms set forth in this policy.

2. No Refund Policy

The Functioning & Feral Membership is a digital community-based product that includes immediate access to events, tools, curriculum, and exclusive resources upon purchase. For this reason:

  • All payments are non-refundable.
  • No refunds will be provided for changes in availability, business needs, life circumstances, or failure to participate.
  • Cancellation of your membership stops future billing but does not entitle you to a refund for any portion of the current billing period.

We over-deliver on this membership intentionally. The no-refund policy reflects our confidence in the value of what you are accessing, not a lack of care for your experience.

3. Results Disclaimer

We Thrive Collective cannot and does not guarantee specific outcomes, results, or success from participation in the Functioning & Feral Membership. The Functioning & Feral Membership teaches you how to build systems that iterate — your results are dependent on your own effort, accountability, dedication, and execution.

Your level of success is influenced by factors including but not limited to your individual business circumstances, the time and energy you invest, your willingness to implement what you learn, and external conditions outside our control. Because these factors differ for every member, We Thrive Collective makes no representations, warranties, or guarantees regarding specific outcomes, financial results, or business performance.

All content within the Functioning & Feral Membership is provided for educational and strategic purposes only and does not constitute legal, financial, or professional advice.

4. Failed Payment Protocol

The Functioning & Feral Membership is a subscription-based product. The following applies in the event of a failed or declined payment:

  • Access to the membership, including all content, community features, tools, and resources, will be suspended immediately upon payment failure.
  • Your billing window does not pause or extend as a result of suspended access.
  • Access will be reinstated once the outstanding payment has been successfully processed.
  • If you experience a payment issue, please contact us at hello@nmpservices.org as soon as possible for assistance.
  • We Thrive Collective reserves the right to cancel your membership for non-payment after a reasonable period at our sole discretion.

5. Membership Cancellation

You may cancel your membership at any time through your account dashboard or by emailing hello@nmpservices.org.

  • Cancellation stops future billing immediately.
  • No partial refunds will be issued for mid-cycle cancellations.
  • Access to membership content, community, and resources will continue through the end of your current paid billing period.

6. Bundled Accounts

If you joined the Functioning & Feral Membership as part of a Soleila.io bundle:

  • Your membership will automatically revert to the standard rate of $149/month if you cancel your Soleila.io subscription.
  • Refunds will apply only to the Soleila.io portion of your payment if canceled within the 14-day Soleila.io refund window and all applicable requirements are met.
  • The Functioning & Feral Membership portion of any bundled payment remains non-refundable.

7. Annual Plans

If you purchased an annual membership:

  • No refunds will be issued for annual memberships except in the case of account termination for conduct-related violations, as outlined in Section 8.
  • In the event of a conduct-based termination, a prorated refund will be issued for unused full months remaining in your annual term. The refund will not include the free month of membership provided as an annual payment incentive.
  • Example: If your membership is terminated on August 15, you will not receive a refund for August but will be refunded for September through the end of your annual term. The complimentary month included in your annual plan is not refundable.

8. Community Standards and Conduct-Based Termination

We Thrive Collective is built on a foundation of respect, dignity, and psychological safety for every member. Conduct that violates these values is treated as a serious breach of our community standards.

Members whose access is terminated for conduct-related reasons forfeit their current billing period without refund and have their access revoked immediately. At the sole discretion of We Thrive Collective, termination for conduct-related violations may result in permanent ineligibility for membership or services across all We Thrive Collective and NM Phom Services LLC brands.

Conduct that may result in termination includes but is not limited to:

  • Harassment, intimidation, or disrespectful treatment of other members, staff, or contractors
  • Promotion of your own services or solicitation of other members within community spaces
  • Sharing, reproducing, or distributing membership content outside of the membership
  • Sharing login credentials or providing access to any unauthorized individual
  • Any conduct that We Thrive Collective determines, in its sole discretion, to be harmful to the community or inconsistent with our values

9. Login and Account Sharing

Your membership credentials are personal and non-transferable. Sharing your login information, access links, or credentials with any individual who has not purchased their own membership is a material breach of this policy and will result in immediate termination of your membership without refund.

10. Intellectual Property

All content within the Functioning & Feral Membership — including but not limited to curriculum, frameworks, the Functioning & Feral methodology, AI tools, templates, recordings, and resources — is the intellectual property of NM Phom Services LLC and is protected by copyright.

Your membership grants you a personal, non-exclusive, non-transferable license to access and use membership content for your own business purposes only. You may not reproduce, redistribute, resell, or share membership content with any third party in any format without the express written permission of We Thrive Collective.

11. Optional Add-Ons and Services

Custom services such as 1:1 strategy sessions, funnel reviews, or tech implementation are non-refundable once initiated or delivered. These services are governed by the terms outlined at the time of purchase or in any applicable service agreement.

12. AI Tools and Affiliates

Membership includes training and guidance on using AI tools but does not include the cost of any AI platforms or third-party subscriptions.

  • We strive to recommend free or low-cost tools wherever possible.
  • You are not required to purchase any AI tools to participate in or benefit from the membership.
  • At times, we may share affiliate links that offer savings. Your use of them is entirely optional and does not affect your membership experience.

13. Modifications to This Policy

We Thrive Collective reserves the right to update or modify this policy at any time. Updates will be posted on our website with a revised effective date and will be communicated to active members. Continued use of the membership following notice of changes constitutes acceptance of the updated policy.

14. Governing Law

This policy is governed by the laws of the State of Texas. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Collin County, Texas. If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Us

We are here to help. If you have questions about this policy or need assistance managing your account, please contact us at:

We Thrive Collective / NM Phom Services LLC
Email: hello@nmpservices.org